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guest service

At Whitetail Resort, our goal is to provide a total recreational experience so enjoyable that you choose to return again and again. If there is anything that we can do to make your visit to Whitetail even better please don't hesitate to stop by the Guest Service lobby and let us know. The Guest Service lobby is located on the plaza to the right of the ticket windows. Our friendly and experienced team is here to assist you however possible. Guest Service is now open, Monday - Friday 8 am to 4:30 pm and Saturday & Sunday 12 to 4 pm.

season passes & advantage cards
All pass processing takes place here. You will get your picture taken and pass printed from the Guest Services Desk, or if you have renewed your pass online or over the phone, it will be here waiting for you to pick it up.

child care
Whitetail Resort offers a center-based facility staffed by responsible and caring individuals to children ages 6 months to 12 years. Our goal is to provide a fun learning experience for each child who comes to Whitetail Resort so that while their parents are enjoying a great day on the mountain, they also are enjoying a great day of their own.

Each staff member has their child care clearances and each shift has one staff member certified in First Aid and CPR. There is also a fully-staffed First Aid Clinic available on the mountain if needed.

Additionally, we have theme weeks which include Bug Safari, All About Snow, Sports & More, Dinosaur Fun, Wild and Wacky Fruits and Veggies, Our Five Senses, Critter Fun,
The Sea & Me and the Fun World of Colors. Various activities and projects are planned that coincide with each theme week.

Reservations for child care are recommended due to limited availability. To make a reservation please call 717-328-9400.

**Special Note**
Due to severe Allergic Reactions some children have with peanut products, our child care does not allow any peanut products in Child Care.

For child care rates please visit the rates page.

gift cards
Give us a call at 717-328-9400 or buy online by selecting here to order. They make great gifts for any occasion!

online ticket pick-up
No need to wait in ticket lines. Purchase your lift ticket or advantage card ticket online and come into Guest Service to conveniently pick up, saving time without having to wait.

lost & found
Items left in other areas of the resort are turned in here.

atm
Conveniently located in the Guest Service lobby and in Marketplace.

lost locker key & ski/board check tags
Lost your locker key or tag? Stop by the desk, pay $5.00, fill out a Lost Key/Tag form and Security will assist you in retrieving your items.

lost car keys & dead batteries
We will help you in getting assistance.

lost children
We will contact Security and our Mountain Hosts to reunite parents and children.

directions
We can get you anywhere locally from shopping areas to restaurants, as well as directions to and from our sister resorts Liberty Mountain Resort and Ski Roundtop and our lodging partners.

complimentary ski/board check
Located on the deck in the base area.  Open 7 days a week from 8 am to 10 pm.

basket check
Store your personal items for only $6.00 a day with unlimited access.  Located in the lower level of the lodge, near the changing rooms and seasonal locker area.

seasonal lockers
Sixty-seven lockers are available for your skiing and snowboarding equipment in the lower level of the lodge. The lockers are 87 inches high and 18 inches wide. The lockers are available for $145 and $125. Season Pass holders receive a discounted rate of $115 and $95.

is there anything else we can help you with?
Please contact us at 717-328-9400 ext. 3511 or via email at jmccoy@skiwhitetail.com or jboyd@skiwhitetail.com.